Refund policy

Welcome to German Shepherd Shopping, where we strive to bring you tail-wagging joy with every purchase. We believe in the quality of our products, and while we hope every item makes you howl with happiness, we understand that sometimes things go awry. Here's our return policy to ensure you and your furry friends stay pawsitively pleased:

Unique, Custom-Made Products

With over 10,000 variations of items that we custom make when you place an order, all products are unique and produced only once ordered. To keep prices low for all German Shepherd lovers, we do not support returns and exchanges if you ordered the wrong size, color, or simply changed your mind.

Defective Product Returns Only

To keep our policies as sharp as a shepherd's bark, we only accept returns for defective products. In case of a damaged product or a manufacturing error, German Shepherd Shopping offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team through GermanShepherdShoppingContact@gmail.com and provide a clear photo showing the issue.

Here’s how you can help us resolve any issues quickly:

1. An issue with the quality of the print:
   Send us a clear photo of the received product laid on a flat surface. The design and the issue should be clearly visible in a single frame.

2. An issue with the print placement (distance from collar, off-center, etc.):
   Provide a clear photo of the received product laid on a flat surface. The incorrect placement should be shown with a ruler or measuring tape. Please note, there is a tolerance of 0.5" for print placement for DTG, DTF, and AOP products.

3. Print in the wrong area:
   Submit a clear photo of the product you received, folded in a way that clearly displays both sides.

4. Wrong product:
   Share a photo of the product that was received, with the size tag clearly visible as well.

5. An issue with the product (incorrect size, brand, quality):
   Upload a clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

6. A product sizing issue (manufacturer’s defect):
   Provide a clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing.

7. An issue with an electronic device (manufacturer’s defect):
   Submit a video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

8. Delivery-related product damage:
   Send us a photo or video of the received product, where the package, the printed design, and the issue are clearly visible.

9. Reprinted item has the same issue as the original item:
   Provide a photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

To expedite your request, please include the required evidence as listed above when contacting us at GermanShepherdShopping@Outlook.com  Thank you for your understanding and cooperation in keeping our pack strong and our tails wagging.

Sincerely,

German Shepherd Shopping

GermanShepherdShopping@Outlook.com